Do I Need A Account To Place Order?
Not at all! If you’d prefer to shop without creating an account, you can check out as a guest.
You can track your order by doing one or more of the following:
- Check your order status at Track your order.
Use the tracking information provided in your shipping confirmation email:
- Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
- Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
If you have purchased in-store and you’d like to make a return, you can email us: firstname.lastname@example.org first. Please ensure that you include a clear copy of your receipt.
If you have purchased online and you’d like to make a return, please contact us with email: email@example.com. Please ensure that you have your order number. Please note, if you wish to receive a refund for items purchased online, we do not cover the cost to return these items to us.
Domestic shipping timeframe (deliveries within New Zealand only):
Standard: 2 - 3 business days
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take up to 2 – 3 business days from the time of your order being placed. Please note that this does not include public holidays, weekends.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.